If you are moving out from your existing apartment, please notify us by applying Termination Power and Refund Guarantee Deposit.  You may simply go to apply in our eService, send us a letter or visit us in person during office hours. For more information about the application requirement, please click here or you may also contact our Info Line at 2833 9911 and our Customer Service Officers will assist you with the issue.

Electricity consumption of electrical appliances and billing amount will increase/decrease if there are changes in weather conditions. In summer, air conditioner and refrigerator will consume more electricity and similarly with electric heaters in winter. Your bill may also increase if there is more frequent use of appliances, inefficient or faulty appliances being left switched on unnecessarily, etc.

Please prepare your electricity bill (which contains your contract number) and personal information, click here to “Apply Now”. You may also apply through CEM APP, Info Line (28339911), fax (28339912), email or visit our customer service centres.