If electricity is not available at your new premise, please apply Request Power to establish a new contract. If electricity is available at your new premise, please apply Change of Contract Name to change the contract ownership. You may simply go to apply in our eService, send us a letter or visit us in person during office hours. For more information about the application requirement, please click here or you may also contact our Info Line at 2833 9911 and our Customer Service Officers will assist you with the issue.

If you are moving out from your existing apartment, please notify us by applying Termination Power and Refund Guarantee Deposit.  You may simply go to apply in our eService, send us a letter or visit us in person during office hours. For more information about the application requirement, please click here or you may also contact our Info Line at 2833 9911 and our Customer Service Officers will assist you with the issue.

If you have more electrical appliances than before and encounter frequent electricity tripped off, your existing meter size may be inadequate to cater the loads of all your electric appliances. You may first consult an experienced electrician to estimate the total subscribed demand required and apply for an upgrade - Change Subscribed Demand. Simply go to apply in our eService, call our Infor Line 2833 9911, send us a letter or visit us in person during office hours. For more information about the application requirement, please click here.

For changing postal address, you may apply in eService, submit a letter, e-mail, or go to our Customer Contact Centres in person or by fax at 2833 9912.

An e-Bill means receiving your electricity bill through electronic means, such as email, WeChat or SMS. Opting out of receiving traditional paper bills not only reduces paper waste but also allows you to receive and access your bills in a timely, eco-friendly and convenient manner. Apply for e-Bill through eService now.

Sign up autopay service to enjoy hassle-free payment with your bank account or credit card. To make things even simpler, sign up for the payment reminder service and you will receive SMS/email reminders on Bill Issue Date, before Payment Due Date and Avoid Disconnection Date. You will also be notified when there is unsuccessful autopay transaction with our enhanced service.