19 June 2012, Macao

A seminar on Energy Saving and Safety was held by CEM in collaboration with Macao Federation of Trade Unions and the Industry and Commerce Association of Macao Northern District today, starting from 8:30 p.m., at the North District Integrated Service Centre of Macao Federation of Trade Unions, with around one hundred citizens participated.

The seminar aimed to increase the knowledge of saving energy at homes and safety among the residential and commercial customers of the North District and to strengthen the promotion of maintenance on public electrical installations of buildings, as well as CEM’s customer services. Guests including Macao Federation of Trade Unions Vice-President Lei Cheng I, Director of North District Service Center of the Macao Federation of Trade Unions Lai Sao Ieng, Vice-Chairman and President of the Industry and Commerce Association of Macau Northern District Ho Iok Chan and Ma Kin Cheong, Advisor to CEM Executive Committee Iun Iok Meng, CEM Customer Services Department Senior Manager Keegan Cheang, CEM Communications and Public Affairs Senior Manager Cecilia Nip were present.

At the beginning of the seminar, Iun Iok Meng called on attendees to participate in the Macao Energy Saving Contest. Apart from making a contribution to the environmental protection, the contestants will also have a chance to win fabulous prizes. The Contest has been well received since its launch with over 1,000 participants registered in the Residential Group by now. The Contest contains the following categories: Residential Group, Public Building Facilities Group, Restaurant Group, and Hotel Group. Comparison will be based on the six consecutive billing months of electricity consumption from June to November 2012 with the same period in 2011, and those who save the highest percentage of energy will be the winners of the Contest. Customers can refer to the “Macao Energy Saving Contest 2012” on www.cem-macau.com to learn more details about the Contest, and enroll via the website. The closing date is July 15.

Keegan Cheang said the Northern District has a large population and relatively more old buildings. With the aging of the buildings and the lack of proper maintenance for the facilities in these buildings, the power facilities are likely to fail and trigger accidents of varying degrees. CEM has always been attaching importance to the communication with its customers and caring about residents’ needs. As a result, the Company holds seminars regularly in communities to strengthen mutual communication with citizens, and it also encourages household energy saving and the selection of appropriate and safe home appliances. Keegan expected residents could be aware of the importance of the maintenance and management of public electrical installations in buildings, so that their daily lives will not be affected because of the lack of maintenance. Lei Cheng I at the forum expressed appreciation to CEM for providing citizens an opportunity to communicate with its engineers, which has enhanced their awareness of electricity safety. She recognized the quality service provided by CEM to the residents of the whole district and endorsed CEM’s efforts in disseminating through multiple means the right way to utilize power.

Ma Kin Cheong expressed gratitude to CEM for providing a platform that helps merchants better understand its customer service, gain more knowledge about how to reduce power consumption and increase their awareness about the importance of safety of power use. He said merchants can apply the energy saving knowledge into their businesses and everyday life so as to make contribution to environmental protection and reduce energy expenditures. Reduced energy cost means more profit for them. He also anticipated the seminar would help strengthen the connection and communication between CEM and merchants in the Northern District.

At the seminar, CEM Customer Services Department Metering Services Engineer Dave Leong introduced about how to select energy-saving and safe electrical appliances, and suggested practical household energy-saving measures. Besides, CEM Customer Services Department Senior Engineer Luella Wong talked about the maintenance and management of public electrical installations, taking this opportunity to explain about the types of responsibilities in regards to the public electrical installations in buildings, frequently-occurring problems in maintenance and the severity of these problems. Customer Services Department Customer Contact Centre Officer Deolinda Ma informed the participants about CEM customer services, including e-Service to provide customers with 24-hour service of bill enquiry, service application and changes. Deolinda also encouraged customers to use services like e-bill, SMS payment reminder and Autopay, and gave explanations to FAQs about the government’s subsidy.